Welcome to D-Net. These Terms & Conditions (“Terms”) govern your use of D-Net internet services, website, customer account, recharge facilities, and related services.

By requesting, activating, accessing, or using D-Net services, you acknowledge that you have read and agree to these Terms.

About D-Net Services

D-Net provides internet connectivity and related telecommunications or digital services according to the plan selected by the customer.

The availability, speed, features, validity, pricing, installation requirements, and other conditions may vary depending on the selected plan, location, network availability, and applicable service conditions.

Eligibility and Customer Information

Customers are responsible for providing accurate and complete information when registering for D-Net services.

You must promptly notify D-Net if your contact, address, or other account information changes.

D-Net may verify customer information where reasonably necessary for account management, service activation, security, payment processing, or compliance with applicable laws.

Plans, Pricing and Billing

The applicable plan price, validity period, billing cycle, installation charges, equipment charges, taxes, and other applicable fees will be communicated to the customer before or during service activation.

Customers are responsible for making payments within the applicable payment period.

D-Net may change plan prices, features, validity, or other commercial terms by providing reasonable notice where required.

Recharge and Payments

Customers may make payments or recharge their accounts through payment methods made available by D-Net.

A recharge or payment is considered successful when the payment has been successfully confirmed and credited to the applicable customer account.

Customers should retain payment receipts or transaction references until the transaction has been successfully reflected in their account.

For failed, duplicate, or disputed transactions, customers should contact D-Net Support with the relevant transaction details.

Refunds are subject to the D-Net Refund Policy.

Installation and Activation

Service activation is subject to network availability and successful completion of any applicable installation requirements.

Customers may be required to provide reasonable access to the installation location for installation, maintenance, repair, replacement, or inspection of D-Net equipment.

Installation or activation may be delayed due to technical, geographical, infrastructure, weather, third-party, or other circumstances beyond D-Net's reasonable control.

Internet Service Performance

D-Net works to provide reliable internet connectivity. However, actual network performance may vary depending on:

• Location
• Network capacity
• Network congestion
• Customer equipment
• Wi-Fi conditions
• Distance and physical obstructions
• Local infrastructure
• Maintenance or technical issues
• Third-party networks or services
• Other circumstances outside D-Net's reasonable control

Advertised speeds or service features should therefore be understood subject to the applicable plan terms and network conditions.

Maintenance and Service Interruptions

D-Net may temporarily suspend or restrict services when reasonably necessary for:

• Network maintenance
• Repairs or upgrades
• Security measures
• Emergency situations
• Infrastructure work
• Compliance with legal or regulatory requirements

Where reasonably practical, D-Net will provide advance notice of planned maintenance.

Unplanned outages or interruptions may occur, and D-Net will make reasonable efforts to restore affected services as soon as practicable.

Acceptable Use

Customers must use D-Net services lawfully and responsibly.

Customers must not use the service to:

• Conduct illegal activities
• Commit fraud or facilitate fraudulent activities
• Gain unauthorized access to systems or networks
• Distribute malware, viruses, or other malicious software
• Attack, disrupt, or interfere with networks or services
• Send unlawful or abusive communications
• Infringe intellectual property or other legal rights
• Use the service in a manner that materially harms D-Net's network or other customers

D-Net may take appropriate action where misuse is identified, subject to applicable law.

Customer Equipment

Customers are responsible for maintaining compatible devices and equipment used to access the service unless the equipment is supplied and maintained by D-Net under the applicable plan.

D-Net-provided equipment remains subject to the applicable equipment or service terms.

Customers must not intentionally damage, modify, misuse, or unlawfully access D-Net-provided equipment.

Equipment may need to be returned when the service is cancelled or terminated, where applicable.

Customer Account and Security

Customers are responsible for maintaining the confidentiality of account credentials, where applicable.

Customers should immediately notify D-Net if they believe their account has been accessed without authorization or their account information has been compromised.

D-Net may take reasonable security measures to protect customer accounts and services.

Customer Support

Customers may contact D-Net Support regarding installation, billing, technical issues, account matters, complaints, or other service-related questions.

Customers should provide accurate account and transaction information so that D-Net can investigate and resolve issues efficiently.

Suspension or Termination

D-Net may suspend or terminate a service, subject to applicable law and the customer's service terms, where:

• Required payments remain outstanding
• The customer materially breaches these Terms
• The service is used for unlawful or prohibited activities
• There is a security or network-risk concern
• Required information is found to be materially inaccurate or fraudulent
• Suspension or termination is required by a competent authority or applicable law

Customers may request cancellation of their service by contacting D-Net Support.

Any outstanding charges, equipment obligations, or other applicable amounts may remain payable after cancellation.

Refunds, where applicable, are governed by the D-Net Refund Policy.

Intellectual Property

The D-Net name, branding, website content, graphics, software, text, and other materials provided by D-Net may be protected by applicable intellectual property laws.

Customers may not reproduce, modify, distribute, sell, or commercially exploit D-Net materials without appropriate authorization.

Third-Party Services

D-Net services may depend on third-party infrastructure, payment processors, applications, websites, content, or services.

D-Net is not responsible for the availability, performance, content, or policies of third-party services that are outside D-Net's reasonable control.

Customers should review the applicable terms and policies of third-party providers where relevant.

Privacy

D-Net collects and processes customer information in accordance with its Privacy Policy.

By using D-Net services, customers acknowledge that their information may be processed as described in the applicable Privacy Policy and as otherwise permitted or required by law.

Limitation of Liability

To the extent permitted by applicable law, D-Net will not be responsible for losses resulting from circumstances outside its reasonable control, including network failures, third-party service failures, infrastructure problems, power outages, natural events, government actions, or other force majeure events.

Nothing in these Terms is intended to exclude or limit any liability or customer right that cannot legally be excluded or limited under applicable law.

Force Majeure

D-Net will not be considered in breach of these Terms where its ability to provide services is affected by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, fire, power failures, telecommunications failures, government restrictions, strikes, civil disturbances, infrastructure failures, or other unforeseen events.

Changes to These Terms

D-Net may update these Terms from time to time to reflect changes in its services, pricing, technology, business practices, or applicable legal requirements.

Where required, D-Net will provide reasonable notice of material changes.

The latest version published on this page will apply from its stated effective date.

Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute will be subject to the jurisdiction of the courts or authorities having appropriate jurisdiction under applicable law.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

Contact Us

If you have questions regarding these Terms & Conditions, your D-Net service, billing, installation, or account, please contact:

D-Net Support
Email: dnetnetworkmanawar@gmail.com