D-Net (“D-Net,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, internet services, customer support, recharge facilities, and related services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

Information We Collect

Depending on how you interact with D-Net, we may collect information such as:

• Name and contact details
• Mobile number and email address
• Service or installation address
• Customer/account ID
• Internet plan and service preferences
• Payment and transaction details
• Information provided when contacting customer support
• Information required to process service requests, installations, recharges, or account-related requests
• Website usage information, such as device, browser, IP address, and basic technical information

We collect information that is reasonably necessary to provide, maintain, secure, and improve our services.

How We Use Your Information

We may use your information to:

• Create and manage your D-Net account
• Install, activate, and provide internet services
• Process recharges, payments, and transactions
• Provide customer support and resolve complaints
• Communicate important service-related notifications
• Send information relating to your account, plan, payment, or service
• Maintain and improve our website and services
• Detect, prevent, and investigate fraud, misuse, or security issues
• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our services without an appropriate basis or your consent where required.

Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

D-Net may receive transaction-related information necessary to confirm and manage your payment, such as transaction ID, payment status, amount, and date.

We do not intend to store your complete card, banking, or other sensitive payment credentials on our systems when those details are processed directly by a third-party payment provider.

Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Service providers assisting us with website hosting, technology, payments, communications, customer support, or other business operations
• Contractors or partners involved in providing or maintaining your service
• Government authorities or law-enforcement agencies when required by applicable law
• Other parties where necessary to protect the rights, security, property, or services of D-Net or its customers

Where appropriate, we expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain customer and transaction records, resolve disputes, meet legal or regulatory obligations, and protect our legitimate business interests.

When information is no longer required, we may delete or securely dispose of it in accordance with applicable requirements.

Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functions, improve user experience, understand website usage, and maintain security.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore avoid sending highly sensitive information through unsecured communication channels.

Third-Party Services and Links

Our website or services may contain links to third-party websites, payment providers, or other services.

D-Net is not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policies of those services before providing them with personal information.

Your Privacy Choices

Subject to applicable laws and requirements, you may contact us to request access to, correction of, or deletion of personal information associated with your account.

We may need to verify your identity before processing a request.

You may also contact us regarding questions or concerns about how your information is handled.

Children's Privacy

Our services are not intentionally directed toward children who are not legally able to enter into applicable service agreements.

We do not knowingly collect personal information from children for purposes unrelated to providing services or where such collection is prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date. We encourage you to periodically review this page for changes.

Your choices

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

D-Net Privacy Team
Email: dnetnetworkmanawar@gmail.com